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“When you talk from the heart, it is difficult not to be received well. When you touch other hearts, it is difficult not to be remembered.” That is the message behind Stories They Will Remember, by Rose Sloat and Darryl Doane.

Studies prove that motivation within an organization comes from the leaders. And for leaders to motivate their employees, they must understand the underlying principles of motivation, from the basic theories from Maslow, Herzberg and McGregor to techniques like how to give positive feedback.

Difficult times come to every organization. Whether an economic downturn, loss of an important client, loss of a respected leader within the organization or other period of change, tough times try the leadership skills of even the best managers. For an organization to survive such times, managers...